How booking with us works

Sending a request tells us what you want. It does not book a room, hold a room, or oblige you to anything. No payment is taken on this website, and there is no card form anywhere on it.

A stay is booked only when a Premium Choice specialist confirms it with the hotel and sends you a confirmation and a voucher. Until you have that voucher, nothing is reserved in your name.

Prices shown for specific dates come live from our hotel partners and can change or sell out at any time, including between the moment you send a request and the moment we reply. If the price has moved, we tell you before anything is confirmed, and you decide.

Where we cannot show a live price, we show a guide band instead and label it as one. A guide band is an indication of what the hotel usually costs, not a quote.

Totals are for the whole stay, for the party you entered, in the currency shown. Charges the hotel collects on arrival — tourism fees, municipality fees, deposits — are listed separately where the supplier tells us about them, because they are not part of what you pay us.

Hotels price children by age, and some rates do not accept them at all. We ask for each child's age at check-in and never estimate one. An age given wrongly can invalidate the price and, occasionally, the booking itself.

This website confirms one room at a time. If you need more than one, send the request anyway and a specialist will price the additional rooms with you, because multi-room rates are frequently different from one room multiplied.

Cancellation terms belong to the hotel and the rate you choose, not to us. They are shown on the room before you request it, repeated on your request, and printed on your voucher. A rate marked non-refundable is exactly that.

To change or cancel a confirmed booking, contact us and we will tell you what it costs before anything is done. Where a charge applies, it is the charge the hotel or supplier reports to us.

We act as an agent. The stay itself is provided by the hotel, and their own terms of stay apply while you are there. Your voucher names the supplier the booking was made through and carries the reference the hotel will recognise.

Travel insurance is not included and is not sold on this website. We strongly recommend you hold it.

A specialist in Dubai answers every request personally, usually the same working day. If something is wrong with a booking, call us rather than waiting — a problem is nearly always cheaper to fix before you travel.

How we handle the information you send is set out in our privacy notice.